Privacy Policy

Chitravan Technologies ("Company", "we", "us", or "our") operates Chitravan Studio. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. By using the Service, you consent to the practices described herein.

1. Information We Collect

1.1 Information you provide

• Account data: email address, display name, profile picture (when signing in via Google).
• Payment data: payment method details are processed directly by Razorpay. We store only the transaction ID and amount — never your card or UPI details.
• User-generated content: prompts, scripts, and project data you create within the Service.

1.2 Information collected automatically

• Usage data: pages visited, features used, generation requests made, credit transactions.
• Device & log data: IP address, browser type, operating system, timestamps of actions.
• Cookies & local storage: session tokens and theme preferences stored locally in your browser.

2. How We Use Your Information

• To create and manage your account and authenticate your sessions.
• To process credit purchases and track credit usage.
• To provide, operate, and improve the AI generation features of the Service.
• To send transactional emails (account confirmation, password reset, purchase receipts).
• To detect and prevent fraud, abuse, and violations of our Terms of Service.
• To analyse aggregate, anonymised usage patterns to improve the platform.
• To respond to your support requests.

We do not sell your personal data to third parties.

3. Third-Party Services

To deliver the Service, we work with trusted third-party providers for cloud hosting, authentication, payment processing, and AI generation. These providers are given access only to the data necessary to perform their specific function and are bound by appropriate data processing agreements. We do not sell your data to any third party.

4. Data Retention

• Account data is retained for as long as your account is active.
• Generated media files (images, clips, videos) are stored on Amazon S3. You may delete projects at any time from your account.
• Payment transaction records are retained for 7 years as required by Indian accounting law.
• Log data is retained for up to 90 days.

5. Data Security

We implement industry-standard security measures including HTTPS encryption in transit, AES-256 encryption at rest for sensitive data, access control on all internal systems, and regular security reviews. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under applicable Indian law (Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023), you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate data.
• Erasure: Request deletion of your account and associated personal data (subject to legal retention obligations).
• Grievance redressal: Lodge a complaint with our Grievance Officer (see Section 9).

To exercise any of these rights, contact us at support@chitravan.co.in.

7. Cookies

We use session cookies (required for authentication) and local storage for theme preferences. We do not use third-party advertising cookies or tracking pixels. You can disable cookies in your browser settings, but this will prevent you from signing in.

8. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.

9. Grievance Officer

In accordance with the Information Technology Act, 2000, the name and contact details of our Grievance Officer are:

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or a prominent banner on the Service. Your continued use after the effective date of changes constitutes acceptance.